Hello,
Thank you for contacting us and we regret the inconvenience caused.
Please disable Instant Indexing from the Rank Math dashboard and clear the website and browser’s cache. Then, enable Instant Indexing again and submit the URL for indexing and see if that fixes the issue.
If the issue persists, please temporarily disable the firewall on your website (if any) and test the URLs again.
Let us know how that goes.
Thank you.
Hi Prabhat Rai,
Thanks for getting back to me , Unfortunately, I’ve followed your steps which was mentioned in your last email. Still same error persist as i shared in my last response.
I’m afraid to use further this plugin,
Let me know the other remedies that can help me out
it is very important to get this instant indexing done
your help would be welcome
thanks for reading
have a good day
best wishes
Amir Ali
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
I can see you already login, let me know how much time would you take to complete, also remember I’m monitoring your work so please don’t act unprofessionally
best wishes
Amir
I can see you did not fix the issue
I can see you did not fix the issue
Hello,
We have released an update for the “Instant Indexing for Google” plugin which also includes some improvements for the IndexNow and Bing API. Please update the plugin and see if that fixes the issue. Here’s the link to the changelog: https://wordpress.org/plugins/fast-indexing-api/#developers
If the issue persists, please temporarily disable any firewall that you have and after clearing the website and browser’s cache, test the URLs again.
Let us know how that goes.
Thank you.
Hi
Still Error Persist the day before yesterday I had provided access unfortunately they login to website but did not fix, Even though they did not responded back to me
have a look this error after plugin installtion
https://paste.pics/FWAK1
Hello,
We’re sorry for the delay in the previous response.
I tried to login into your website’s admin area but the logins don’t seem to be working.
However, as shown in your screenshot, the requests are clearly getting blocked (403 Forbidden error). If you’re not sure, please get in touch with your web host regarding this and see what is blocking the requests.
Let us know how that goes.
Thank you.
Hi Prabhat Rai,
thanks for your reply after a long time,
Actually I had provided WordPress Website Credentials to your Team as you can see in the last messages and they login to the website as well, unfortunately, they won’t respond back to me, So let me know how would I supposed to keep activating login credentials for them for so many days.
However, According to your answer (Are you referring is this issue from Hosting not from your hand ) If that So
Elaborate on the complete issue so I can forward it to my hosting so they will get back to me with an appropriate answer whether it’s from the hosting issue or your plugin issue.
What I know best is this issue from your hand not from hosting.
Also once you activate and reply back to me I can provide you login details
Remember this issue not only with one website, My all websites has facing same issues therefore it made me regret to install Rankmath plugin
Finally what access would you required ADMIN, CONTRIBUTOR, EDITOR LET ME KNOW SO I WILL ASSIGN ACCORDINGLY AND HOW MUCH TIME WOULD YOU TAKE
Hello,
Can you please follow the below steps?
1. Go to Rank Math > Instant Indexing > IndexNow API settings > Reset options
2. Submit the URLs in IndexNow.
If the issue persists, you can ask your web host if they are blocking any requests from the Rank Math plugin.
If the web host is not blocking any requests and the issue persists, please share the WordPress login details and provide admin-level access. We would need the logins for 24 hours.
Looking forward to helping you.
Hi
I’ve Brief Discussion with Web hosting, and they mentioned it is not from their hand. therefore, you must resolved this isssue
let me know what access would you required
Administrator, editor or contributor
so i can provide you accordingly
let me know swiftly
Hi,
Have a look at previous credientials. I’ve granted access
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
