Thumbnail Is Not Visible On Social Media

#123856
  • Resolved Omkar Mirajgave

    3 years, 4 months ago

    Rank Math free

    We are using Rankmath for our site https://www.mindbowser.com/. We are facing an issue that the posts we are sharing on social media not fetching the thumbnail Image & it’s remaining blank. (Attached the image)

    Rankmath has the option to set Global OpenGraph thumbnail but it’s not helpful for us as we need it for every post & we can’t set OpenGraph thumbnail for every Page/post.

    Rankmath should automatically fetch the thumbnail Image when we share links on social media.

    Please help us as early as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you provide the URLs or attach the screenshot in the designated Sensitive Data section below?
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    However, I’ve checked your blog posts, and it seems to be working properly on Facebook:
    https://i.rankmath.com/e1NyR2
    https://i.rankmath.com/T2RKYI

    You can change the featured image for your posts in the post’s editor > Edit Snippet > Social and upload the image there so it won’t use the default Open Graph you have set.

    I hope that helps. Thank you, and looking forward to your update.

    Omkar Mirajgave

    3 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 4 months ago

    Hello,

    Sorry for the delay.

    I’ve checked the link you have provided. There are a few reasons for Facebook (or any other social network like WhatsApp) not picking your images and other social tags.

    Scenario 1: You are using minification on your website and your cache plugin is inputting too much inline CSS into your page source that your OpenGraph tags are pushed way too down your page’s source:
    turn off minification

    If this is the cache, you must move your inline CSS to a file because Facebook and other social networks will only look for OpenGraph tags in the first 60kbs of your page’s source. If they don’t find it, they will assume you haven’t added them. They don’t want to waste their resources crawling huge pages looking for OpenGraph tags.

    Scenario 2: The gain browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s OpenGraph detection. If you have it enabled, disable it. The option for W3 Total Cache is at WP > Performance > Browser Cache > HTTP (gzip) compression
    w3 total turn off gzip compression

    Then, clear your website and server cache (including Cloudflare – if enabled)

    Once you are done, you might want to test again here:
    https://developers.facebook.com/tools/debug/

    Click the Scrape Again button:
    scarpe again facebook debug tool

    You should now see the OpenGraph tags update including the image.

    I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Thumbnail Is Not Visible On Social Media’ is closed to new replies.