Thrive Leads option isn’t available and files getting indexed [URGENT!]

#136282
  • Resolved Bishnu Mahali

    3 years, 3 months ago

    Rank Math pro

    Hi,

    RankMath is not detecting Thrive Leads being used on https://bloggerself.com/

    I see no option to disable indexing for it and Google has indexed every single file under the Thrive Leads folder (/wp-content/plugins/thrive-leads/ and it’s affecting my rank and website.

    Please fix it ASAP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. We give you an option to choose between the two during the setup wizard and you must have chosen to use the Easy Mode.

    You can switch to the Advanced Mode from the top-right corner at WordPress Dashboard > Rank Math > Dashboard
    Here is a screenshot for reference:
    advanced mode

    After you have the advanced mode enabled, you can set any page/post/category to no-index.

    If this doesn’t help or if the issue persists, we would need to check your site settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Bishnu Mahali

    3 years, 3 months ago

    Rank Math pro

    I can clearly see that you are not an expert to answer this question or you didn’t pay attention.

    Let me tell you again, I’ve been using it since it was launched and it used to work very well because I did set all those settings as I intended to.

    However, with recent update it’s not detecting the post type Thrive Leads to disable it like it was disabled before.

    Here’s the screenshot: https://ibb.co/9HbcCN4

    Jeremy

    3 years, 3 months ago

    Hello,

    I apologize for the inconvenience.

    We might need to check this one over your admin settings and investigate the issue as I can’t replicate your issue on my end. Can you please provide your admin login details so I can forward this to our developers as instructed in the first reply?

    We are looking forward to helping you. Thank you

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Thrive Leads option isn’t available and files getting indexed [URGENT!]’ is closed to new replies.