Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
We have seen other users have this issue because their Rank Math, WordPress, or PHP is outdated. Please make sure that you’re using the latest version of Rank Math and WordPress. Also, the lowest version of PHP that Rank Math and WordPress support is version 7.4 – so make sure that your PHP is equal to or greater than that ( we recommend running version 8+. You can check your PHP version from Rank Math > Status & Tools > System Status > Server > PHP version.
If you meet this requirement but are still experiencing this error, then we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
