They do not approve my ticket

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are currently working on a deeper integration with page builders, please note that even though the content analysis API is unable to detect the keywords in the main content area this will not affect your overall SEO.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    How can you say that SEO doesn’t affect me if Google can’t index the content? And why don’t they publish my ticket? Am I commenting on any irregularities?

    Hello,

    Thank you for contacting Rank Math today.

    The on page tests only affect the SEO score on the backend of your site which is provided by Rank Math. The same issues should not happen when bots are crawling your content and thus search engines will be able to index the content that is available on the page.
    The fact that your ticket was held in moderation must have been as a result of a glitch in the system. Please post a new ticket if this has not yet been responded to.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Well, Google spiders say the opposite:

    null

    No response? My site is being negatively affected at SEO level by this. Please help me.

    Again they do not publish my questions, you are incompetent, they say that it is because there is a failure in the forum system, what fault?

    https://support.rankmath.com/?post_type=topic&p=22731

    ¿Hello?

    Hello?

    Hello,

    Apologies for the inconvenience.

    Could you please share a copy of the pages affected by this problem as well as some temporary admin access to your site so that we can chase this down further?

    Please edit the first post on this ticket and include this info in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have closed the other tickets to focus on just one

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    The errors in the structured data are coming from your theme which is loading a second set of product schema as you can see below:
    Schema

    I can suggest that you reach out to your theme author so that they can advise on the best way to disable this schema data.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘They do not approve my ticket’ is closed to new replies.