There is no SEO when Refresh Later

#325344
  • Resolved pj vasanth

    2 years, 3 months ago

    Rank Math free

    I run an e-commerce website. I use Astra Theme and woocommerce Plugin for my website. I also use the Rank Math Plugin to do SEO for my website. I published after 100% SEO for my product. 100% Delete when viewing SEO status after refresh. I have tried many times to fix this but I could not fix this and I could not figure out what went wrong.

    I humbly ask you to please correct this issue for me.

    I have also mentioned the name of my website below
    http://www.tnpscbook.com

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    2 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    pj vasanth

    2 years, 3 months ago

    Rank Math free

    Yes you are right I use Wordfence App. But I am using that app for another website and I am not using it for the website that is currently in trouble. But the website that uses the Wordfence app is the main(Primary) website in my hosting.

    Tell me clearly and concisely how to solve this problem.

    Please Help Me 😊

    Jeremy

    2 years, 3 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    pj vasanth

    2 years, 3 months ago

    Rank Math free

    I give you my WordPress Login password just like you say. The domain examthunaivan.com on my hosting is the Main (Prime) Domain. I have installed the Wordfence Plugin for this domain.

    But the domain currently in trouble is http://www.tnpscbook.com. I did not install the Wordfence plugin on this domain. But there is a problem with Rank Math Plugin.

    Now I need to give you WordPress Login for which domain.

    Reinelle

    2 years, 3 months ago

    Hello,

    It seems that you have marked this ticket as already resolved. Could you please confirm?

    However, I’ve reopened it for you. If the issue still persists, please provide the login credentials of the website that is currently having this issue, which is tnpscbook.com.

    Please add the information in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    pj vasanth

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 years, 3 months ago

    Hello,

    I can check that the updateMeta route is being blocked and returning a 403 error on your site. Please get in touch with your host and ask them to whitelist the route using this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Once done, you should be able to save the metadata.

    Let us know how that goes. Looking forward to helping you.

    Thanks.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘There is no SEO when Refresh Later’ is closed to new replies.