Hello,
I couldn’t log in to your site with the details you added in the Sensitive Data Section. Can you please check and add the correct username and password?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I see 1 review is missing the rating on your site: https://i.rankmath.com/7DQTAv. I am not sure, how you removed the ratings as it’s a required field and user won’t be able to add a review without adding a rating. This is not the Rank Math plugin issue, even with WooCommerce snippet you’ll get the same result.
For now, to remove the null rating review, please add below filter code in your theme’s functions.php:
add_filter( 'rank_math/snippet/rich_snippet_product_entity', function( $entity ) {
foreach ( $entity['review'] as $key => $review ) {
if ( empty( $review['reviewRating']['ratingValue'] ) ) {
unset( $entity['review'][$key] );
}
}
// $entity['brand'] = 'Rank Math';
return $entity;
});
This should fix the schema = error but you should check how user was able to add a review without selecting a value for rating.
Hope that helps. Thank you.
Indeed, because of the comment without rating, this error appeared. I just deleted this comment and everything was fixed. Thanks for the help!
You are very good specialists!
Hello,
We are super happy that your issue has been resolved. We hope you find a way to fix the issue with adding rating values. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.