Hello,
Thank you for reaching out to us. We’re sorry for any inconvenience this issue may have caused you.
If you have completed the payment but are not seeing the PRO features, it’s possible that there was an issue with the registration process. To resolve this, please log into your Rank Math account and download Rank Math PRO from your dashboard. If you are unable to access it, it’s likely that you may have upgraded to PRO using a different email address from your intended one.
In that case, please contact our support team to merge both accounts or change the email connected to the PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket. In the ticket, provide the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account as per your request.
We hope this helps! If you have any further questions, feel free to reach out to our dedicated support team via the support forum.
Looking forward to helping you further.
Sources:
Troubleshooting Payment Issues at Rank Math ยป Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE ยป Rank Math
Hello,
Thank you for contacting Rank Math support.
You have purchased a Content AI Starter plan with the email address mentioned in the sensitive data section. It is different than the PRO plan. Please let us know the preferred email address so we can merge your accounts.
If you want to use the PRO plugin, let us know and we will refund the Content AI purchase and you can purchase the PRO plan from our site: https://rankmath.com/pricing/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
