There has been a critical error on your website.

#32036
  • Resolved Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    Hello,

    After i install and activate Rankmath, i get ‘There has been a critical error on your website.

    Learn more about debugging in WordPress.’. I used the latest rankmath version. 1.0.38

    I tried some possible solutions already. Flush SEO Anylysis data does not work. It gives Internal Server Error when i try that.

    I also tried health plugin to check conflict issues with theme or other plugins. Also did not work, with all plugins and theme active during troubleshoot mode, the site works. But when going out of troubleshoot mode, the same error is visible when rankmath is activated. Please help.

    I have yoast activated temporarily because rankmath did not work. The error is not caused by Yoast because i only instaled yoast after the error.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It looks like you forgot to share your site URL on the sensitive data section. Please share this info so that we can check the issue for you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Could you please share a copy of the error reported on your admin email so that we can investigate this further?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    What do you mean by the error reported on your admin email ? i have got no error in my email. Just an error message displayed on the website url saying ‘There has been a critical error on your website’, when i deactivate rankmath its gone. On my other domain name within the same hosting it does work so im not sure what is wrong.

    Todd

    4 years, 2 months ago

    Rank Math free

    Hi Dorus,

    We are extremely sorry about that.

    I see you have 2 plugins for SSL. Can you please use only one?

    Can we also try to disable all your plugin temporarily and see where the issue might be coming from?

    We’ll have to enable the WP_DEBUG and see what errors get logged in the debug.log file. We can enable it using File Manager plugin too, but changing files from admin could break your site. Can you please share your FTP details too?

    Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    The two ssl plugins cannot be the problem because i did this recently after the error occured. I have however deactivated one of the 2. I now also added the ftp login info

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for the details.

    I have logged in to your site. I have used the Health check plugin to troubleshoot your plugins. The problem doesn’t occur when Rank math alone is enabled. This suggests a conflicting plugin. Please perform the check again and let us know how it goes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Dorus van Lieshout

    4 years, 2 months ago

    Rank Math free

    i tried that as well, but like i said in my first post, when in troubleshout mode and all plugins are enabled, the website also works and there is no critical error. When out of troubleshoot mode the error persists, so that would mean that its not a conflicting plugin problem right?

    Pratik

    4 years, 2 months ago

    Hello,

    You are using an outdated version of the WooCommerce plugin which is causing problem. Please update it to the latest version, that should fix the issue.

    I hope that helps.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘There has been a critical error on your website.’ is closed to new replies.