Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This suggests that there is a conflict between Rank Math and one of your installed plugins. Please perform the steps outlined on this page to identify the culprit:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hello Michael Davis,
I have disabled all the plugins and only kept Rank math but still had the same error.
Thank you for your fast replay.
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael Davis,
I have posted the login name and password as you required.
Thank you.
Hello,
Is there any update for the issue?
Thank you.
Hello,
Thank you for contacting Rank Math today and sorry for the delay.
It looks like there is a conflict between Rank Math and your current theme. This issue does not replicate in troubleshooting mode when using a different theme.
I have submitted this problem to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hi,
It seems like both your NecMar theme and Rank Math plugin are adding OpenGraph tags to your pages.
Please ask your theme provider to help you remove those options from your theme. If you wish to not use OpenGraph from Rank Math, please use this hook in your theme’s functions.php file:
https://rankmath.com/kb/filters-hooks-api-developer/#remove-opengraph-tags
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have updated your site’s functions.php file with the Opengraph filter code as provided. You can confirm this and let us know if this has fixed your issue.
Looking forward to helping you. Thank you.
Hallo Michael,
Have checked on the site and some pages are still not working and giving the same error.
See https://www.necmar.nl/systeembeheerder/
Hello Michael,
Ignore my previous message. It works. Thank you.
Will this get fixed in the future for avada theme?
Thank you again.
Hello,
Thank you for contacting Rank Math today.
I am glad that this is now resolved 🙂 Having the code on your child theme should be able to fix this problem going forward.
Looking forward to helping you. Thank you.
