There has been a critical error on this website

#179334
  • Resolved Ana Pérez Lafuente

    3 years ago

    Rank Math free

    When activating rank math I cannot open all the pages of the web, it appears “There has been a critical error in this web”. The Home and Blog page if you open it (although the entries also give an error) I have tried everything to try to solve it and nothing.
    I have it installed on other websites and it works correctly. The website is https://retra.es/ and the Avada theme.
    I will deactivate it so that the web works but I would like to use this plugin.
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please share the error log with us?

    Having an error log will help us determine what caused the critical error.

    If you are not sure where the error log is, you can get in touch with your web host, they will help you locate the file.

    We look forward to helping you.

    Ana Pérez Lafuente

    3 years ago

    Rank Math free

    Hola,
    Esto me han pasado desde el hosting.
    [07-Apr-2021 18:05:36 UTC] Error Table ‘py21hulw_wp343.wpcd_rank_math_analytics_gsc’ doesn’t exist de la base de datos de WordPress para la consulta SELECT COUNT(DISTINCT(created)) AS days FROM wpcd_rank_math_analytics_gsc LIMIT 0, 1 realizada por require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, CMB2_Bootstrap_290->include_cmb, cmb2_bootstrap, do_action(‘cmb2_admin_init’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Admin\Options->register_option_page, include(‘/plugins/seo-by-rank-math/includes/modules/analytics/views/options.php’), RankMath\Analytics\DB::info, MyThemeShop\Database\Query_Builder->getVar, MyThemeShop\Database\Query_Builder->one
    [07-Apr-2021 18:05:36 UTC] Error Table ‘py21hulw_wp343.wpcd_rank_math_analytics_gsc’ doesn’t exist de la base de datos de WordPress para la consulta SELECT COUNT(id) FROM wpcd_rank_math_analytics_gsc LIMIT 0, 1 realizada por require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, CMB2_Bootstrap_290->include_cmb, cmb2_bootstrap, do_action(‘cmb2_admin_init’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Admin\Options->register_option_page, include(‘/plugins/seo-by-rank-math/includes/modules/analytics/views/options.php’), RankMath\Analytics\DB::info, MyThemeShop\Database\Query_Builder->getVar, MyThemeShop\Database\Query_Builder->one

    Por otro lado, dispone de otro error_log en public_html con el siguiente código:

    [07-Apr-2021 19:49:27 UTC] PHP Fatal error: Uncaught Error: Call to undefined function RankMath\OpenGraph\is_product() in /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php:347
    Stack trace:
    #0 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php(171): RankMath\OpenGraph\Facebook->is_product()
    #1 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php(132): RankMath\OpenGraph\Facebook->get_type()
    #2 /home/py21hulw/public_html/wp-includes/class-wp-hook.php(292): RankMath\OpenGraph\Facebook->type(Object(RankMath\OpenGraph\Facebook))
    #3 /home/py21hulw/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(‘es_ES’, Array)
    #4 /home/py21hulw/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
    #5 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(88): do_action_ref_array(‘rank_math/openg…’, Array)
    #6 /home/py21hulw/public_html/wp-content/plugi in /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php on line 347
    [07-Apr-2021 19:49:32 UTC] PHP Fatal error: Uncaught Error: Call to undefined function RankMath\OpenGraph\is_product() in /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php:347
    Stack trace:
    #0 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php(171): RankMath\OpenGraph\Facebook->is_product()
    #1 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php(132): RankMath\OpenGraph\Facebook->get_type()
    #2 /home/py21hulw/public_html/wp-includes/class-wp-hook.php(292): RankMath\OpenGraph\Facebook->type(Object(RankMath\OpenGraph\Facebook))
    #3 /home/py21hulw/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(‘es_ES’, Array)
    #4 /home/py21hulw/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
    #5 /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(88): do_action_ref_array(‘rank_math/openg…’, Array)
    #6 /home/py21hulw/public_html/wp-content/plugi in /home/py21hulw/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-facebook.php on line 347

    Brian

    3 years ago

    Rank Math free

    Hello,

    Thank you for getting back to us,

    These errors do indicate that the database tables for your GSC are missing. This issue happens when you have not filled in or selected the search console account you wish to import data from under Rank Math. You need to have this information inserted.

    If this persists, you may need to recreate your database tables by going to Rank Math > Status & Tools > Database Tools and click the Re-create database Table button as shown here:
    recreate

    Please let us know if it helps. We really look forward to helping you further.

    Thank you.

    Ana Pérez Lafuente

    3 years ago

    Rank Math free

    I have done what they tell me but it still does not work. 🙁

    Reinelle

    3 years ago

    Hello,

    Thank you for the update.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    Ana Pérez Lafuente

    3 years ago

    Rank Math free

    Acualicé el tema Avada y todo se solucinó. Muchas gracias

    Anas

    3 years ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘There has been a critical error on this website’ is closed to new replies.