There has been a critical error on my website, because I updated Rankmath SEO

  • Hello Rankmath
    To day, I update plugin Rankmath SEO
    My website is not accessible
    My hoting wordpress had a notification: Briefly unavailable for scheduled maintenance. Check back in a minute.
    Later my website had a notification: There has been a critical error on your website
    My website: https://khoedepmoingay.me/
    Please help me troubleshoot this issue, Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    To fix this, you can login to your site via FTP and rename the seo-by-rankmath folder within your wp-content/plugins folder in order to regain access to your site.

    For us to get to the bottom of the issue, please let us know the kind of error that is reported on your admin email from WordPress.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello Rank Math

    The kind of error that is reported on my admin email from WordPress is this: https://wordpress.org/support/article/debugging-in-wordpress/

    Looking forward to helping you. Thank you.

    Him

    If you are not seeing any issues on your website – there is nothing to be worried about.

    Or, you can enable debugging mode and share the logs with us so we can take a closer look.

    dear sir,

    i try to install rankmath plugin but after install rankmath plugini using some html code in my pages its not showing in pages or not preview. after deactivate rankmath plugin now working fine.
    so please tell me how to resolve this issues asap.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind sharing a few screenshots of before the installation and after along with the kind of HTML code is affected so that we can help further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘There has been a critical error on my website, because I updated Rankmath SEO’ is closed to new replies.