Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please give us some more details on how buggy ? You can also create a screencast with https://www.loom.com and share the URL in the sensitive section.
The author archives usually redirect to homepage when disabled. You can enable these in Rank math > Titles & Meta > Authors
Looking forward to helping you. Thank you.
i have tried enabling authors and deleted cache but its still not working
as for the sign in issues this is what i mean
https://prnt.sc/upzk71
https://prnt.sc/upzkf8
sometimes it shows you as not logged in even though u are (refreshing the page doesnt fix it)
Hello,
Then, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i have updated sensitive data + keep in mind im now using another seo plugin you will have to disable it and enable rank math
Hello,
I checked your site and you seem to be already switched to another SEO plugin. I tried to enable Rank math with the troubleshooting mode but then your theme doesn’t seem to activate. We might have to manually deactivate your plugins and make changes to your site. To avoid affecting your live/production site, please create a staging site and add the access in the sensitive section so we can dig into this further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your staging site , enabled Rank math and the the author archives load perfectly fine when I enabled Rank math author archives in Rank math > Titles & Meta > Authors, please check the screencast I have added in the sensitive section.
I also checked the signin/joinus pages and the don’t appear to be buggy from my end. Could you please check your staging site and confirm the issues can be replicated there from your end?
Looking forward to helping you. Thank you
everything seems to be working im soo confused im 100% sure i enabled authors and it didnt work but anyways thanks for the help 🙂
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
