Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please login to the site via an incognito window on your browser and perform the tests again and check if this will fix the issue for you?
Looking forward to helping you. Thank you.
Hei Michael,
Thanks for the quick reply but sadly there was no resolution in the priv. window. Tried in both Firefox dev ed. and Chrome…
Strange since i can see that it is listed in my member area here.
I do have ip block for all countries except for Norway on this site…
I also have that on another site where Rank Math works though…
And also… it must have connected to you guys since it poped up in the member area…
I did also try to delete the registration here and the plugin on my website and reinstall/connect. Same thing happened. It pops up in the member area but i get a no go message on the site…
What to do?
Best Regards,
Levent
Hi Levent,
Thank you for getting in touch. I am really sorry for the trouble this must have caused.
Please whitelist Rank Math’s IP:
Rank Math’s IP Address: 104.20.193.153
If that doesn’t work, can you please open the following link if you are using a single site setup of WordPress?
website.com//wp-admin/admin.php?page=rank-math-registration
and for multi-site:
website.com/wp-admin/network/admin.php?page=rank-math
If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
https://i.rankmath.com/qlNOzb
Clicking that should open the setup wizard of the plugin.
Please let me know if that helps.
Hei Tod,
Im afraid none of that helped…
Anything else we can do?
Do i have to do a plugin compatibility check…
Best Regards,
Levent
Hello,
Thanks for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
