Hello, we’re sorry to hear that you’re experiencing issues with the Rank Math SEO Plugin. If you’re finding that the text you add to Rank Math SEO is not being saved when you hit the ‘Update’ button, there are a few things you can check.
Firstly, ensure that you have the latest version of Rank Math installed. You can do this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If you don’t have the latest version, you can update it from there.
If updating the plugin doesn’t resolve the issue, you can also refer to our dedicated tutorial on debugging meta data not saving here.
If you’ve followed these steps and are still facing issues, please feel free to reach out to our support team directly from here, and we’re always here to help.
Sources:
How to Update SEO Score When N/A is Showing » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math
Is Rank Math Compatible With Crocoblock? » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Hello.
I have followed the instructions of your RankBot, but still the issue remains.
Please help.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
Logins are provided through the Sensitive Data window.
Can you please check further?
Hello,
There seems to be some firewall blocking access to Rank Math’s files with a 401 unauthorized status code.
You can look through your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
If you have no such firewall you can check with your host provider perhaps there’s a firewall blocking Rank Math’s updateMeta routes. Ask them to whitelist the routes in the code block above.
Let us know how this goes. Please let us know if you have further questions or concerns.
Thank you.
Please note that we had to redirect the nameservers to the original server (not proxied through CloudFlare), and that resolved the RankMath SEO issue in discussion here. However, if you would like us to revert it back through CloudFlare for testing purposes, we are happy to do so, bearing in mind the issue affects the functionality of the Rank Math SEO.
The Server Admin provided the following response to you. Please help us resolve it.
“As far as the comment by Cloudflare goes regarding their proxy hiding the client IP, ie. “my guess is this link requires specific source IP address(es) to access it which is why the above request was blocked.” This assertion that the Rank Math SEO plugin is blocking the request due to the Cloudflare IP seems doubtful to me, but there is a possibility and the Rank Math SEO people would have to be questioned on whether that could be the case. It is true that all requests to your site will show as coming from the cloudflare IP when you position your server behind the Cloudflare firewall/proxy. Ideally, our server would be able to show the real client IP to wordpress and I’m sure cloudflare passes the real client IP through in a header that could be parsed, but it isn’t as simple as just parsing the IP and replacing Cloudflare’s IP as doing so would present a security risk due to the possibility of clients who access the server directly (such as a malicious botnet) being able to then cloak/fake their IP using the same header. In order for our server to parse such headers in a safe manner, we need to be sure the requests are coming from cloudflare, and so we would need a list of trusted IPs from cloudflare. That said, implementing this may not solve the 401 issue, as it is yet not completely clear why Rank Math SEO does not like requests coming from cloudflare. The Rank Math SEO developer may be able to shed some light on this if you explain to them that this issue only appears when your site is behind the cloudflare proxy.
In your communication with Rank Math SEO, you might want to include the fact that this 401 response is sent back with JSON data, showing that the 401 was generated by the Rest API:
{“code”:”rest_authentication_error”,”message”:”Sorry, you do not have permission to make REST API requests.”,”data”:{“status”:401}}
This shows them that the 401 was not generated by the firewall (ie. cloudflare did not generate the 401), but from the plugin itself. Still it appears that the firewall was at fault for triggering the Rest API to generate the 401.”
Hello,
It is possible for Cloudflare to block the updateMeta route of Rank Math. To be sure kindly follow this guide on how to whitelist Rank Math in Cloudflare: https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/
Let us know how this goes. Please let us know if you have further questions or concerns.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
