Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It doesn’t look like your payment went through.
Could you please attempt to make the payment again or use a different payment method?
I contacted my credit card bank (the credit card bound to paypal) by phone, and the bank reported that the payment has been deducted.
PayPal reminder: This is a temporary authorization to ensure that your payment method is sufficient to complete the payment. After FastSpring completes the order, it will deduct the payment from the payment method you provided.
Do I want to continue waiting?
I infer that it is a problem with fastspring. Can you help contact fastspring to solve the problem?
Hello,
We are escalating this issue and you should get a reply from us very soon.
We would really appreciate your patience in the meantime.
Hello,
Looks like the payment was canceled and we did not receive it still.
Please try making a purchase using a card and see if that goes through.
Thank you.
However, the two deductions of $59 in my bank card are being frozen. I need your help to communicate with fastspring again to cancel the deduction of paypal and return the money to me.
I don’t want to pay directly by credit card. You can directly give me a paypal account, and I will pay you directly through paypal.
Once again, I strongly recommend that you switch to other payment channels. Fastspring gave me a very bad experience!
Thank you!
However, the two deductions of $59 in my bank card are being frozen. I need your help to communicate with fastspring again to cancel the deduction of paypal and return the money to me.
I don’t want to pay directly by credit card. You can directly give me a paypal account, and I will pay you directly through paypal.
Once again, I strongly recommend that you switch to other payment channels. Fastspring gave me a very bad experience!
Thank you!
I need a faster reply, thanks!
I called Paypal, and the official response from Paypal is to let fastspring operate, but after a few days, the fastspring operation has no effect and is disappointing.
What should I do?
I only want to pay for the purchase through paypal. Can you provide a way to bypass fastspring and pay directly through paypal?
In addition, I need your help to urge fastspring to deal with it as soon as possible. If the payment cannot be processed, please return the money to me!
Thank you!
Can you send me a PayPal.Me link so that I can complete the payment directly via paypal? Thank you!
Fastspring cancelled my order, I will wait for the money to be released and returned.
Hello,
That sounds great.
We cannot send you a direct PayPal link. The only payment options we offer are on our website.
If PayPal isn’t working, please use the card option.
Hope that helps.
Although very disappointed with this reply, I am satisfied with the plug-in program.
If I have to try a credit card, how do I do it?
Re-purchase on the pricing page?
Will this affect my current Active Subscriptions (keywords:1000, sites:Unlimited)?
I resolved the payment issue and completed my subscription.
The payment problem has been resolved, thank you!
I now have two Pro Subscriptions in my Active Subscriptions. Will this cause any problems?
Can you make sure that I subscribe to keywords:1000, sites:Unlimited?
Hello,
We are glad you managed to make the payment successfully.
The other subscription you have is a temporary one that we added as a gesture of goodwill while your payment issue was sorted. It will automatically expire in 2 days and then you can continue to use the subscription you made for till July 14, 2022.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
