The size of the HTML document is 0 Kb

  • Good afternoon,

    When I make SEO analysis on my website, I got the following results which are not consistent with the factual content of my website:

    1) “The size of the HTML document is 0 Kb”: I have content and at least 1 image on each post+homepage

    2) “Here are the most common keywords we found on your page: javascript browser site requires work please enable support”
    Keywords I set are totally different and linked with football
    3) Headings, internal/external links and page titles seem to be not detected

    I would be very grateful if you have a solution which allow me to solve these issues by myself. Thank you for support !


    • This topic was modified 3 years, 4 months ago by Sylvain. Reason: Input Sensitive Data
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    It seems like your website is doing some redirection if Javascript is not enabled so the Analyzer is getting an error message instead of being able to load your website content. Could you try to fix that redirection in your website and then try to run again the Analyzer?

    Looking forward to help you.

    Hello, Alberto,

    First of all, thank you for your help.

    Unfortunately, on WordPress, I did not set and did not find any redirections if Javascript is not enabled. On another host, I did not have this issue, so I supposed it comes from my host which maybe set automatically redirections when I moved my website on it. But, in my CPanel, I also did not find anything.

    I installed ACF, in case, but it did not solve the problem.



    I have been testing and it seems like there is some plugin creating some conflict with your entire website.

    To determine that, please follow this troubleshooting guide:

    Try it meanwhile checking if the SEO Analysis works and you will be able to find the plugin creating the trouble.

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello, Alberto,

    I followed the troubleshooting guide but, with all plugins and my theme disabled, the issue during SEO analysis still occurs. As I understand, WordPress setup is the root of the problem ?



    I am not sure if the WordPress installation is the root of the problem, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    We really look forward to helping you.


    It is done. Sensitive Data are completed.

    Thank you in advance for help !



    We are getting a timeout on your website:

    It is taking 60 seconds to load your website.

    That is why our Analysis is determining that your page is 0KB since nothing loads even after 30 seconds.

    Please switch to a better host or optimize your server. The loading time of your website should be less than 10 seconds at least. Most of the websites load within 1-2 seconds.

    You can talk to your web hosting provider about that.

    Thank you.


    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘The size of the HTML document is 0 Kb’ is closed to new replies.