Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have checked it and it seems that or some reason the sitemap was not generated. I just saved the sitemap settings in the Rank Math plugin and now the sitemaps are working. Could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It is working for me. Are you using any cache system in your server or CDN? If yes, you might need to exclude the sitemaps from caching:
https://yourwebsite.com/(.*)sitemap(.*).xml
https://yourwebsite.com/(.*)sitemap.xsl
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ya esta funcionando, me gustaría saber que hicieron. Por mi parte elimine mi licencia de schema PRO , actualmente ya descubre las URLs pero la pagina sigue viéndose en blanco , pero ya soy feliz que descubra las URL. Gracias
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please get in touch with with your server admin and ask them to add your sitemap URL to be excluded in server caching. Let us know how it goes..
Looking forward to helping you. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
