Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please check if you are getting any errors in your browser’s console when saving the changes?
Here is a guide to help you with accessing the console: https://balsamiq.com/support/faqs/browserconsole/
Looking forward to helping you.
when saving the changes in where ?
u mean on google console or on Edit robots.txt Rank Math SEO
Hello,
What my colleague meant is check your browser console for any Rank Math related script errors when you save your changes for your robots.txt under the Rank Math > General Settings > Robots.txt.
If there are any, there’s a possibility that your server is blocking Rank Math’s API that won’t allow you to save changes in the settings.
If that isn’t the case, please clear your website and browser cache and see if the robots.txt file is updated.
You may also check for any physical robots.txt file present in your website’s directory. If you find any, please delete it to allow Rank Math to generate a virtual robots.txt file.
Let us know how that goes. Looking forward to helping you. Thank you.
there is the pic
https://i.imgur.com/7Qx2Coc.jpg
and also i used other browsers
the samething ..
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
You can use s******@r*********** to create the login link. Please make sure to share the login link here in the sensitive data section.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment. Could you please elevate the access to the admin level so we can access some of Rank Math’s settings pages?
We are looking forward to helping you.
Hello,
We have noted this issue before from our other clients before and a major cause of the issue was the WP-Optimize plugin.
The disallow rule for wpo-plugins-tables-list.json is being added at the end of the robots.txt file. You can make all the other changes and they are being saved but the WPOptimize plugin is adding that line at the end of the file.
Here is an issue on the WordPress forum about it as well:https://wordpress.org/support/topic/location-of-wpo-plugins-tables-list-json/
Please get in touch with the support of WPOptimize and inform them about this. They will be able to help you resolve this.
Let us know how that goes. Looking forward to your update.
Thanks.
if i removed WPOptimize and change the ropote
its will work ?
then i ll re install WPOptimize ?
Hello,
The plugin will add that line again when you will reactivate it. So the only way to fix this is to get in touch with the WPOptimize and ask them if they have a fix that you can implement on your site.
Hope this clarifies your doubts. Let us know if you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
