The rank math plugin cannot detect properties in Google Analytics 4 - Support

Resolved fuffel co
4 years, 3 months ago

Rank Math free

Hi
The rank math plugin cannot detect properties in Google Analytics 4. So they do not show so we can choose them.
Only old properties are detected in the plugin settings.
Also in version 4 of Google Analytics, the option to create a view for the property has been removed.
In this case, the connection settings to Google Analytics are not done in full rank math.

If this is possible but I can not do it, please help, otherwise make the necessary corrections in the plugin. For example, an option can be added to select the Google Analytics version first. Either new properties are automatically detected or their name or id can be entered manually in the plugin settings.

Thank you

Viewing 15 replies - 1 through 15 (of 15 total)

Grant Phelps
4 years, 3 months ago

Rank Math pro

I am having this issue as well.

Outlines Communications
4 years, 3 months ago

Rank Math free

We just ran into the SAME problem.

This is a big issue and RankMath needs to stay on top of it.

If we can’t connect our paid version to Google Analytics?!

Captivation
4 years, 3 months ago

Rank Math business
Content AI Creator

Having this issue as well. Hoping they have this as something they are integrating in the future.

Jamie Walker
4 years, 3 months ago

Rank Math free

Having this issue as well, I can’t use RankMaths Analytics with GA4. Need to manually embed the code.

paigeofswords
4 years, 3 months ago

Rank Math free

Also having this issue! Just adding on here so I can hopefully get a notification if support comes up with a fix.

Marie-Theres Kurz
4 years, 3 months ago

Rank Math free
Content AI Creator

Same here… really frustrated because of that – Clients are waiting and I can’t tell them when it will work again, because RankMath doesn’t answer…
Hendy Irawan
4 years, 3 months ago

Rank Math free
My problem too! Please fix this.

So far 3 Business users and 1 Pro user having this problem. Please prioritize.
- This reply was modified 4 years, 3 months ago by Hendy Irawan.
Matthew
4 years, 3 months ago

Rank Math free

Same here.

Rasmin van Kessel
4 years, 3 months ago

Rank Math free

Same here. I tried to create another property in GA but all RankMath can retrieve is the GA4 account, no properties, no views.

Uzair
4 years, 3 months ago

Hello,

Thank you for getting in touch.

Google Analytics 4 (which is the new default when creating an Analytics property) is relatively a new product and is in Beta, & there could be data discrepancies if we were to integrate them into Rank Math. And the fact that their APIs are not yet fully ready for 3rd party integration, there is not much we can do.

We have to wait until Google makes the APIs available so it could be integrated.

For now, you can enable Google Analytics v3 while creating a new property by following this screencast:
https://i.rankmath.com/XUTmhU

This way you can have the data stored in Google new and the stable version.

With that said, we will begin working on the integration as soon as they improve their API.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hendy Irawan
4 years, 3 months ago

Rank Math free

Thanks Uzair for the explanation.

It’s sad to know that this is due to GA4’s unready API 🙁 Seems like Google is really rushing it.

Hendy Irawan
4 years, 3 months ago

Rank Math free

I suggest you put an “?” icon for explanation why GA4’s properties are not shown. So you can both educate the users about the issue and solve their confusion. Even though there is no actual satisfying solution currently 🙁

Rasmin van Kessel
4 years, 3 months ago

Rank Math free

Thanks Uzair, this works for me.

Outlines Communications
4 years, 3 months ago

Rank Math free

I searched online, and when you’re setting up the property, you can click on the setting icon in the bottom left and choose – “Universal Analytics” instead of GA4.

THEN you can actually see the property in the RankMath plugin.

(Now, I just have to get it to recognize that it’s a paid pro version. One issue at a time lol)

Michael Davis
4 years, 2 months ago

Rank Math free

Hello

We will let you know when the issue with Google Analytics is resolved, in the meantime please try the suggested method to connect to GA v3.

@Outlines Communications, to connect to your Pro version of the plugin, please do the following:

1. Ensure that you are logged in to your paid account:
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

3. Please go through this video tutorial that shows you how to get started with your PRO license:
<iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/nCDe67K_3rA” frameborder=”0″ allow=”accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture” allowfullscreen=””></iframe>

Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
https://rankmath.com/my-account/

and ensure that you are using the latest built:
https://rankmath.com/changelog/

4.You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

5. If that does not help, then, please record a video screencast using a tool like Loom and share that along with your WordPress login details by editing the first post on this ticket and adding that information in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
4 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.