Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Please share the last four digits of your credit card and the last name on it in the sensitive data section so we can check this further.
Looking forward to helping you.
Thank you.
hi
I am paying via PayPal and our payment account number is d**********@g********
thx
Hello,
Sorry for the troubles while purchasing, but we see two orders with pending payment status. Could you please confirm if the payment was only authorized or actually completed?
Looking forward to your reply. Thank you!
hi
This is a temporary authorization.
Please tell me when it will be completed？
Thank you!
Hello,
Your PayPal’s country and your country are different, and thus the failure.
Please use a credit card to complete the payment.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
