The plugin isn’t working since update

Hello,

If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you. Thank you.

Hello,

Please get in touch with your theme developer as your theme is not loading a script on the admin pages where it should not:

That should resolve the issue.

Thank you.

Hello,

As much as we want to help, we can not since we did not code the theme and do not know the ins and out of it.

You would need to contact the theme developer for that.

Thank you.

Hello,

Happy to help!

Please feel free to reach again out in case you need any other assistance. We are here to help.

Thank you.