the plugin is not working

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

For initial troubleshooting, please ensure that you’re using the latest version of Rank Math plugin on your site: https://rankmath.com/changelog/free

Then, follow the steps below to delete old analytics data and start a fresh import:

After rebuilding the analytics index of posts, go to Rank Math > General Settings > Analytics, and under “Analytics Database”, click “Update Data Manually”.

Your analytics data should be updated to the latest after that.

Let us know how this goes.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

If you want to share access to your site’s dashboard area with us you have to enter the credentials in the Sensitve Data section.

We look forward to helping you resolve this issue.

Thanks.

Hello,

Unfortunately, we are not able to see any data in the sensitive data section. Please edit the post again and include your website logins in the sensitive data section so that we can check the issue further for you.

Looking forward to helping you.

Thank you.