The Og:image is set, but when checking on facebook debugger it returns different

#835153
  • Resolved Sarah

    1 year, 9 months ago

    Rank Math free

    website is my clients
    when posting to socials, for some reason the pic (logo) was transparent. Elegant themes recommeded I downloaded rankmath.
    I downloaded and set the og image to
    open-graph-logo-only-dont-use.jpg
    So I knew if it was using the right one or not.

    I cleared the browser, site and divi cache. I used the facebook debugger for the root domain and the https://

    There seems to be two seperate pics for both, and neither is the one set in og

    I have never dealt with anything like this before as I only every put the url in FB and it returned the logo, so not sure why all this is happening. PLEASE help. THanks

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the inconvenience you are facing with the Open Graph image not displaying correctly on Facebook despite setting it in Rank Math.

    To ensure that the correct Open Graph image is displayed when sharing your website on social platforms like Facebook, please follow these steps:

    1. Check Open Graph Image Tag: Verify that the og:image tag is correctly set to open-graph-logo-only-dont-use.jpg in the source code of your website. You can do this by right-clicking on your page, selecting View Page Source, and searching for the og:image tag.

    2. Facebook Debugger: After confirming the og:image tag, use the Facebook Sharing Debugger to scrape the URL of your website. This tool will show you which image Facebook is reading as the Open Graph image. If it’s not the correct one, Facebook might be caching an older version of your page.

    3. Cache Clearing: Ensure that you have cleared all caches, including browser cache, site cache, and any caching plugins like Divi cache. This step helps in refreshing the content that social platforms like Facebook read when your website is shared.

    If after following these steps, the issue persists, please reach out to our support team directly from here. Our team will assist you further in resolving the problem.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you. If you need any further assistance, feel free to ask.

    Sources:
    Open Graph Meta Tags » Rank Math
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    How to Fix the ‘og: image’ Property Should Be Explicitly Provided » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘The Og:image is set, but when checking on facebook debugger it returns different’ is closed to new replies.