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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    I have deactivated all the plugin and theme. I have used Check plugin conflict and I still have the issue. I equally contacted my host over but we can find the solution.

    Hello,

    Then, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I am trying to log in but it is requesting me to set a new password and I don’t want to set a new one to avoid letting you without site access. Could you check it?

    Looking forward to help you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    After testing it, it seems Rank Math is getting a 500 error when trying to use the WordPress API Rest to save the data on your products page.

    A 500 error is an internal server issue, so my recommendation is to share with your hosting support the log I added in the Sensitive Data section so they can try to reproduce it and determine what is causing it on the server.

    Looking forward to help you.

    Any instruction on what do I do

    Hello,

    I would ask the hosting support to check the server logs and try to determine the cause why you get a 500 error when calling GET https://www.domain.com/wp-admin/load-styles.php in your domain.

    They might need access to your site and also you would need to tell them you are getting it when you add or update the SEO info in any product. Also, you should disable any security plugin to check if that can solve your issue.

    Looking forward to help you.

    My host checked and told me to Change my htaccess to htaccess.txt and I checked the 500 internal errors are no longer showing. Please check and see why is still not working. Thanks

Viewing 10 replies - 1 through 10 (of 10 total)

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