Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thanks.
Hi.
I tried it and tested it with only rank math activated. It is conflicting with woocommerce.
There is a new problem. All my productpages giving a 404 when rank math is active now.
What can i do about these 2 problems?
I really like rankmath and i cannot without woocommerce.
Greeting Mike
Hello,
We’re really sorry for the trouble that you’re facing.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i added the link for a tempory loggin. My hosting installed wordpress so its not clear if you need this loggin also?
Hello,
Thanks for your reply.
I was able to login into your WordPress admin area and I found that Rank Math was deactivated so I went ahead and I activated Rank Math to investigate the issue. Upon saving the Titles & Meta settings of Rank Math, I replicated the issue.
So I ran a plugin conflict test and when I deactivated all the plugins, the error was gone, and the settings were saved properly. Further, I disabled the troubleshooting mode and the settings were still saving without any issues. Please see the screencast available in the sensitive data section of this ticket.
I checked your site’s configuration, and there are some values that are too low and which you should increase. You can get in touch with your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
Once done, please clear your website’s cache and see if the issue still persists. Please let us know how this goes.
Thank you, and looking forward to your update.
bedankt, ga er meteen mee aan de slag
Hello,
Thanks for your reply.
Please let us know how that goes.
Also, if you do have another question in the future, please feel free to reach out, and it will be our pleasure to assist you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
