Hello,
I’m sorry to hear that you are facing an issue with importing your CSV file for redirections. It seems like there might be a problem with the import process causing it to stop unexpectedly.
To troubleshoot this issue, please ensure the following:
- Check the format and content of your CSV file to make sure it aligns with the required columns: id, source, matching, destination, type, category, status, and ignore.
- Verify that there are no empty or incorrect values in the CSV file that might be causing the import process to halt.
- Confirm that the file size is within the acceptable limits for importing.
If you have checked these points and the issue persists, please try the following steps:
- Double-check the CSV file for any formatting errors or inconsistencies.
- Try importing a smaller subset of URLs to see if the issue is related to the file size.
- If possible, split the CSV file into smaller files and import them separately.
If the problem continues, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your understanding and patience.
Sources:
How to Set Up Redirections » Rank Math
How to Import Redirects to Rank Math SEO » Rank Math
How to Create & Edit Redirects Using CSV » Rank Math
Hello,
The CSV redirect import/export feature is only available using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, you can upload the file on https://wetransfer.com/ or any file-sharing service like Google Drive and add the generated link here so we can check.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
