Hello Peter,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I did the troubleshoot. during troubleshooting, it use the default theme and rank mark are working but when switch to the theme I am using which child theme of Jumbotrun, the whole site went error 500, so it be the theme giving trouble. So what can I do? I cant change theme as its my client theme.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, I provided a temporary login UR for one day. Thank you
you can deactivate the current All-In-One SEO plugin and reactivate Rank Math. Please do not delete the All-In-One plugin. Thank you
Hi,
I saw that someone have logged in and reactivated Rank Math but I still dont see it working. Do you have an update on the issue?
Hello,
I tried to check the debug log under Rank math > Status & Tools > System Status but it seems to be blank. Have you disabled this functionality on your site?
I also tried enabling troubleshoot mode and ended up with the same HTTP ERROR 500. We might have to disable the plugins manually to check the cause if the conflict. Could you please create a staging site for us and share the access so we can investigate this further. You can check this article on how to create a staging site
Looking forward to helping you. Thank you.
Hi,
Thank you for your reply and your help.
we dont have access to the client hosting, so its impossible to create a staging site for rank math to run test for now.
No worries, it could be mainly with the theme and the WordPress version or some other additional code that the previous person put in. There dont seem to have other ways.
Can I keep this ticket open till we have confirmation from the client before we proceed ?
Hi,
No I did not disabled Rank math > Status & Tools > System Status, I did not do anything besides following the normal setup.
Hello,
Yes, we can keep the thread open, just keep in mind they close automatically after 15 days without messages in the thread. Just let us know once you have confirmation of your client.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
