Hello,
Thank you for contacting us and we regret the inconvenience caused.
It seems that the page has some corrupt entries.
However, we might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area and was able to replicate the issue. It seems like the schema of this specific post might be corrupted. Could you confirm if you’ve modified the database directly?
Please open your database find the wp_postmeta table and look for entries with a meta key of rank_math_schema_[schema_name]. If you find entries like that with empty values for the meta_value column you can delete those as they might be causing the issue.
The ID of the post is 5749.
Alternatively, you can share the Database/phpMyAdmin login of the website’s database and we would check this for you.
Looking forward to helping you.
Thank you.
Hi there, thanks for looking into this. I’m not that experienced with databases, so if you could look into this, that would be great! I’ll update the sensitive data block with the login details.
Hello,
Can you please also share the login URL of your database so we can log in and assist you further?
Looking forward to helping you.
Thanks.
Hi there. Unfortunately, our hosting provider doesn’t seem to support database access via a URL, only via a MYSQL client: https://support.cloudways.com/en/articles/5124841-how-to-setup-mysql-remote-connection-to-database
Would that be possible to access it via a client? I would need to whitelist your IP address, so if that’s possible, please let me know.
Hello,
There was an incorrect Schema markup saved in the database for that blog post that was causing this issue with Rank Math on the page.
We removed it and applied the Article Schema again and the data was saved correctly for the post and it’s working as intended now.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Thank you, this has solved our issue!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
