The editor has encountered an unexpected error. - Support

Resolved Kylie Thomas
2 years, 11 months ago

Rank Math free

Hello

I have currently rebranded my site, but in order to do this and not lose all my work on the site and in google, I did a 301 redirection from the old site to the new one.

I have noticed a major drop in my google rankings and also noticed that all the posts that migrated over have schema marked as off, but my new ones are marked with Article.

I went into the editor to have a look at my rank math settings within the post as the main setting in the plugin are set to what is needed.
When I went in to have a look I received this error message: The editor has encountered an unexpected error. The error log is below.
However, when I turn schema off in the main rank math setting I am able to edit the old posts. Please note I do not get this error with new posts that have been added to the site after the migration and 301 redirections had been done.

Is there a way to fix this error without having to copy and paste the old content into a new post?

The type of website I run is a recipe food blog, I also use WP Recipe Maker which handles the schema for the recipe card, not the main post or other blog posts.

Error Log:

[moved to sensitive data section]

Viewing 5 replies - 1 through 5 (of 5 total)

Jeremy
2 years, 11 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

We would like to further check this one over your admin settings and replicate the issue.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Kylie Thomas
2 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
2 years, 11 months ago

Hello,

Thank you for that information.

I’ve tried checking for a plugin conflict test on your site, but it seems it’s not working as the troubleshoot button is not proceeding to troubleshooting mode.

In this case, please try disabling your plugins one by one or switch your theme to default manually to test for a conflict.

Alternatively, you can also create a staging site with the same issue as it seems that your site is currently live. This will also avoid your site getting any issues and recommend specific troubleshooting steps. Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

I hope that helps.

Thank you.

Kylie Thomas
2 years, 11 months ago

Rank Math free

Thank you so much for all your help anyway 🙂

Princess
2 years, 11 months ago

Hello,

We are glad that this ticket is already resolved.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘The editor has encountered an unexpected error.’ is closed to new replies.