Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Please copy the Error message by clicking on the button “Copy Error” and paste it here. This will give us an idea of what might cause the issue.
As for your initial troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
I open the block editor of your demo website, the same error is being shown after clicking on rankmath seo settings block. it means the problem is in the rankmath plugin.
https://pasteboard.co/YU7TNqPUEfwJ.jpg
Hello,
I tried replicating the issue you encountered and it seems to be working just fine from my end as you can see in my screencast below:
https://i.rankmath.com/ouTpHH
Can you try loading the editor using a different browser? Also, please ensure that there’s no browser extension that might be conflicting with your website’s dashboard.
Looking forward to helping you on this one.
Oh I see this problem only on mobile browser… if I open website in laptop, not any issue find..
Hello,
I tested with BrowserStack but was unable to replicate the issue. Here’s a screencast for a quick reference: https://i.rankmath.com/2NtXuL
I also tested it on my mobile device and it seems to be working flawlessly.
Please try testing with another mobile device and see if that helps.
Let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
