Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have noted your issue. Could you please deauthorize your site, clear your cache and then authorize it again. Let us know how it goes.
Looking forward to helping you. Thank you.
Same. I did exactly what you suggested just right now.
Same error.
Hello,
This may suggest that cron events are disabled on your site. Could you please check if this is the case by getting in touch with your host?
Looking forward to helping you. Thank you.
Cron events are running properly on the site. See this
Hello,
And just to confirm, when clicking update manually it doesn’t work? (Keep in mind it could take an hour or so if your search console has a lot of data, before showing anything).
Looking forward to help you.
Hello,
Thank you for the follow up, I deauthorized your site in the Rank Math Search console and tested with a test site and it updates cache on clicking perfectly fine. Could you please head to your Google Search Console and check if you have the correct verified domain data is updating in overview and performance.
If it is, then head to your site and clear your site cache then head to Rank math and authorize your site again, select the correct domain and click update cache manually. If the issue still persists, please add this email s******@r*********** t your GSC as a verified owner and let us know so we can look into it.
Looking forward to helping you. Thank you.
Hello,
We are glad it’s now working in your main site. Could you please do the following:
1. Deauthorize the sub-sites, clear you cache then and save your Rank math search console settings.
2. Head to Rank math dashboard and disable the Search console module then refresh your site.
3. Enable the search console module and authorize your site again. Make sure to select the correct site in the dropdown.
4. Click update cache manually and save your settings.
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
