Thank you for connecting… can't be cleared

  • I added Rank Math to a new site and the “Thank you for connecting your Rank Math account” remains on the screen. It doesn’t clear automatically and the X is missing the right.

    • This topic was modified 2 months, 1 week ago by  Jack Lavender.
Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The fact that the disable X button may suggest that there is a plugin styling conflict that is hiding it. Please perform the diagnostic steps described on this page to isolate the culprit: https://rankmath.com/kb/check-plugin-conflicts/
    Once you have been able to click on disable button, you will also need to purge your site cache.

    I hope this info helps. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Followed instructions. Still no X.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Done.

    Hi there,

    Thanks for the access.

    I have tested this by setting up a vanilla install but this notice is dismissed automatically after activating the account. It looks like there is something affecting Rank Math on your site. While running through the setup wizard, your site reports that “The site is experiencing technical difficulties”.
    Please share some FTP access as well so that we can investigate this further.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Done.

    I inherited this site just a few days ago. There’s definitely some odd things going on with it.

    Another bit of information. I just got this error message sent to me.

    Error Details
    =============
    An error of type E_ERROR was caused in line 281 of the file /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php. Error message: Uncaught Error: Class ‘MyThemeShop\Notification_Center’ not found in /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php:281
    Stack trace:
    #0 /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(181): RankMath->instantiate()
    #1 /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(160): RankMath->setup()
    #2 /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(462): RankMath::get()
    #3 /var/web/site/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(466): rank_math()
    #4 /var/web/site/public_html/wp-settings.php(362): include_once(‘/var/web/site/p…’)
    #5 /var/web/site/public_html/wp-config.php(169): require_once(‘/var/web/site/p…’)
    #6 /var/web/site/public_html/wp-load.php(37): require_once(‘/var/web/site/p…’)
    #7 /var/web/site/public_html/wp-admin/admin-ajax.php(22): require_once(‘/var/web/site/p…’)
    #8 {main}
    thrown

    Hi there,

    Thanks for the follow up.

    One of your installed plugins “Defender Pro” is blocking some requests from the Rank Math plugin. With this plugin deactivated everything goes smoothly.

    Please backup your RM settings by heading over to Rank Math > Export settings and backup your settings and then add the following filter to your theme’s functions.php file to delete the plugins data from your database:

    /**
     * Filter to remove Rank Math data from the database
     */
    add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );

    The next step will be to delete this filter & perform a clean install of the plugin and activate your account with Defender Pro deactivated.

    This should then fix the issue.

    I hope this info helps. Thank you.

    Could I achieve the same thing by exporting RM data, deactivating Defender Pro, uninstall/reinstall RM, activate Defender Pro?

    And, since I use Defender Pro on all my sites, should I make sure I deactivate it before installing RM on other sites?

    Hello,

    Thanks for the question.

    You will need to sign out and then sign in to your account and doing a fresh install is the best way to fix this.

    For the other sites, you can temporary disable the plugin while doing the setup and later activate it so that Rank Math can save all the required files and access all the necessary variables.

    I hope this info helps. Thank you.

    Hi,

    We need to take a more in-depth look. Can you please share your cPanel or Database details so we can check this issue?

    Looks like notification is stored in the options table without ID which is causing the problem.

    All the information is already in the Sensitive Data area.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 16 total)

The ticket ‘Thank you for connecting… can't be cleared’ is closed to new replies.