Text Link Didn’t Work

#200668
  • Resolved Zac Phua

    3 years, 6 months ago

    Rank Math free

    Hello, I’m experiencing some weird errors on my WordPress editor, and finally found that it’s because of Rank Math.

    Let me explain.

    >> Currently, I’m about to publish a blog post, and every time I finished copy & paste the content from Google Docs to WordPress, I’ll turn on the “open in the new tab” option for all the links in my content.

    >> But in my latest post, I found that the links didn’t work, like…they somehow disappear…

    >> Here’s the screenshot of the errors: https://paste.pics/CK2DE

    >> Normally, it should look something like this: https://paste.pics/CK2E3

    >> However, when I preview the post (the one with link errors), all the text links work fine.

    >> In the end, I found that this error is caused by Rank Math because after deactivated the plugin, all the links in the post have back to normal.

    Can Rank Math fix this issue for me?

    Thanks,
    Zac Phua.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Brian

    3 years, 6 months ago

    Rank Math free

    kHello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just tried to replicate the issue from my end and seems to be working fine here. Please see screenshot:
    newtab

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    I have done the troubleshooting process. Unfortunately, the issue still persists, and I’m pretty sure it’s because of Rank Math.

    Here’s the troubleshooting process:

    #1: At first, I’ve deactivated all the plugins manually.

    #2: Go to the “Post” section and click on my latest post, and all the text links work fine in the editor.

    #3: Go activate Rank Math (with other plugins still remain deactivated), repeat step #2, and the error happened again. That being said, only my latest post has encountered this error, but other posts work fine.

    Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for keeping in touch with us.

    In this case, we would like to further check the issue over your admin dashboard. Could you please share your WordPress and FTP logins as instructed by my colleague’s previous reply?

    We are looking forward to helping you.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    Please note that the login link only lasts for 3 days

    Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for that information, and apologies for the delay.

    I’ve already replicated the issue in the editor, but as you mentioned, the links are fine upon previewing/viewing the post.

    In this case, please also include your FTP in the sensitive data section to investigate this issue further.

    Looking forward to helping you.

    Thank you.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math again.

    We have been able to replicate this issue from our end and have already notified the developer’s team about it.

    In the meantime, you can do a roll-back of the plugin version and the link issue will work normally. See more on Rollback here: https://rankmath.com/kb/version-control/

    If a solution regarding the issue is found we will get back to you as soon as possible.

    We really look forward to helping you.

    Thank you.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    Does that mean I can’t upload any posts right now? Because it’s quite troublesome if I can’t edit the links.

    Zac Phua

    3 years, 6 months ago

    Rank Math free

    May I know how long will it take?

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    We do not have an exact ETA as to how long this might take to get addressed. But you can change the link by clicking on the link icon, that I have tested and it is working.

    In case changing the link does not work we may have to look at that as it is something else causing the issue.

    If you really need to use this you can perform a rollback of the plugin’s version as I have updated in my previous reply.

    We are looking forward to helping you.
    Thank you.

    Jeremy

    3 years, 6 months ago

    Hello,

    We just released a quick Beta update just for this specific issue, you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    Screenshot for reference: https://i.rankmath.com/C2lfHT

    If you are unable to see an update, please clear Rank Math’s transients from: WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

    Screenshot for reference: https://i.rankmath.com/Pbu5J6

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist. Thank you.

    Rank Math

    3 years, 6 months ago

    Hello,

    Thank you for your patience.

    We released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist. Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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