Tags Deformation on frontend

#406210
  • Resolved Tiago Sousa

    1 year, 10 months ago

    Rank Math free

    Hi,

    After setting up RankMath on our Blog, we experienced many deformations on the tags on the frontend (please check the following link https://www.futurismo.pt/blog/).

    You will see we some posts don’t have any tag being shown and some others have many of them (and they were totally correct before installing the plugin).

    Can you please tell me what you think might happen and how can we put it back as it was asap?

    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tiago Sousa

    1 year, 10 months ago

    Rank Math free

    As far as I see, apart from the frontend Categories changes, the Post Categories themselves were affected/changed and now the slugs (URLs) changed as well (some of them are being changed to other languages – we have the blog in 5 different languages by using WPML) and were not redirected automatically (they should never have changed).
    As you may understand, this is a super-serious matter and need urgent help.
    Thanks

    Jeremy

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Tags Deformation on frontend’ is closed to new replies.