Hello Wes,
I’m sorry to hear that you’re experiencing issues with the Table of Contents (TOC) on your blog. I understand that the TOC is not populating correctly on some of your blog posts, and you’ve also noticed that it’s not pre-populating with the headers when creating new posts.
Based on the information you’ve provided, it seems that you are using the Rank Math plugin for SEO on your website. The Rank Math plugin has its own Table of Contents block, and it’s possible that there might be a conflict or an issue with the plugin.
To troubleshoot this issue, I recommend checking the following:
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Excluded Headings: Ensure that no headings are excluded from appearing in the table. You can do this by clicking on the Table of Contents block and navigating to Settings, then Block → Settings → Exclude Headings.
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Plugin Compatibility: Since you are using the Wisteria child theme by Mediavine Trellis, it’s important to ensure that there are no conflicts between the theme and the Rank Math plugin. Additionally, you may want to check if any of the plugins you are using are conflicting with Rank Math’s Table of Contents block.
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Rank Math’s Changelog: Keep an eye on Rank Math’s changelog for any updates related to the Table of Contents block. There might be a bug fix or an update that addresses the issue you’re facing.
If the issue persists after checking these points, I recommend reaching out to Rank Math’s support team by assigning this ticket to a human agent using the available buttons. They will be able to provide further assistance and investigate the issue in more detail.
Thank you for providing the example pages. This will help in diagnosing the issue more effectively.
Best regards,
Rank Math Support
Sources:
Why Isn’t Rank Math Detecting the Table of Contents? » Rank Math
Score 100/100 With Rank Math Post Tests » Rank Math
How to Add Rank Math’s Table of Contents Block » Rank Math
Hello,
Thank you for contacting Rank Math support.
Currently, our plugin’s TOC can’t recognize the headings added using the Gutenberg plugin. Please disable it and use the default Block Editor of WordPress. Our devs are working on fixing this and we will inform you here once the issue is fixed.
We really appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Thanks for the response. Can you give any indication on when this might be resolved? I wouldn’t hold you to an exact date.. but a rough estimate (days, weeks, months?) would be helpful.
Cheers,
Wes
Hello,
At the moment, we don’t have a specific timeframe for resolving this issue. We want to assure you that although this is not deemed mission-critical, we understand the importance of a smooth experience.
Rest assured, we are actively working on a solution. We will promptly notify you once an update addressing this matter is released.
In the meantime, to stay updated on all our developments and releases, you can periodically check our changelog here: https://rankmath.com/changelog/
Should you have any further questions or concerns, please don’t hesitate to reach out. We are here to assist you.
Thank you for your understanding and for being part of the Rank Math community!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
