Support plugin

Hello,

I’m sorry to hear about the issues you are facing with our plugin affecting your website’s indexing and traffic. I understand how frustrating this situation can be for you.

When using an SEO plugin like Rank Math, there are a few factors to consider that might impact your website’s performance. It’s essential to ensure that the plugin settings are correctly configured to avoid any negative impact on your site’s visibility.

To address the drop in indexing and traffic, I recommend checking the following:

1. Verify that the Meta Tags are correctly set up by following our detailed tutorial on setting up Rank Math: How to Setup Rank Math.

2. Monitor if any recent Google algorithm updates have affected your website’s performance. You can learn more about this and check for correlations with traffic drops using Rank Math PRO: Google Algorithm Updates.

3. Check for any errors in the Search Console or plugin conflicts by following the steps outlined in our guide: Resolving Rank Math Analytics Related Issues.

If after reviewing these resources you still encounter issues, please reply to this ticket, and a human agent from our support team will assist you further in diagnosing and resolving the problems.

Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address your concerns.

Best regards.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Why Did My Website Disappear From Google Search? » Rank Math
Google URL Inspection API Integration in Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

Hello,

Thank you for contacting Rank Math and sorry for the trouble this issue must have caused you.

To solve this issue, you need to fetch fresh data from Google. This is a simple process that you can do by following the steps below:

Make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button. This is the first process before you will update the data manually unlike what was suggested by the bot.

2. After that, head over to WordPress Dashboard > Rank Math > General Settings > Analytics tab, click the Delete Data button and then click the Update Data Manually

3. This will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

Following the above steps should fix the issue.

You can refer to this guide for reference: https://rankmath.com/kb/zero-search-traffic-error/

However, if it does not, please check if there is a pending Scheduled Action by heading over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:

https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

Then Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.

This is how it should look like:

Once done, please allow Rank Math a while to fetch data from Google and you should be able to see the updated data.

You might see other actions that are scheduled to RUN as well, it is quite normal and you don’t have to worry.

Let us know how that goes.

Thank you.

Hello,

Yes, you may need to wait a few minutes or hours as the time depends on the volume of data being fetched.

However, if the issue persists and you do not see data being fetched, we might need to take a closer look at the website and its settings. Please follow these steps below:

• Edit the first post on this ticket and include your WordPress and FTP logins for the two websites in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.

Hello,

The settings of your site seem fine. Please share some screenshots of the indexing issue so we can check and assist you further. You can use a tool like https://imgur.com/ to share the screenshots.

Looking forward to helping you.

Hello,

If you see some slight difference between Rank Math’s stats and Google’s, there’s an explanation for that. Please refer to this guide: https://rankmath.com/kb/analytics-data-differs-from-ga-gsc/

As for your inquiry about the keywords, remember to focus on relevancy, user intent, and natural integration within your content. Additionally, prioritize long-tail keywords for targeted traffic.

You may refer to these guides to get an idea about it:

https://rankmath.com/blog/keyword-research/
https://rankmath.com/kb/keyword-research-with-rank-math/

Looking forward to helping you.