sudden change in image being shown

#164274
  • Resolved Christine Hawes
    Rank Math pro

    Greetings. I am writing because suddenly rankmath is showing an image different than the featured image, and than the one I am choosing and setting up under Social etc. It is instead plucking the top of the page. REally hurting my shares because nobody wants to share some ad image with a meaningful story. Please help

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  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share the affected URL with us so we can further check it on our end?

    We are looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply!

    I visited your website and it seems there are some issues with “The Events Calendar” plugin on your website. Please see the Sensitive Data Section of this ticket for a screenshot.

    Could you please run a diagnosis on your website to see if a plugin-theme is causing the conflict? We have a tutorial to help you along the way: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thanks!

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘sudden change in image being shown’ is closed to new replies.