Hello Denis,
Thank you for reaching out to us regarding the subscription display issue. We apologize for any inconvenience this may have caused.
To resolve this, please follow these steps:
-
Check Your Rank Math Subscription:
- Log in to your Rank Math account here.
- Navigate to Subscriptions from the left sidebar to verify the current status of your Rank Math subscription.
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Ensure You’re Using the Latest Version of Rank Math PRO:
- Go to your WordPress Dashboard → Plugins and confirm if you have the latest version of Rank Math PRO installed.
- Check the version installed and compare it with the official changelog to ensure it’s up to date.
-
Check if Your Website is Connected:
- Verify if your website is connected correctly by visiting the Websites section in your Rank Math account area here.
- If not connected, reconnect your website by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and follow the steps to reconnect.
If after following these steps you still encounter issues, please let us know, and we’ll be glad to assist you further.
We appreciate your patience and cooperation in resolving this matter.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting support.
Our team already found the subscriptions and replied to your other ticket about the same: https://support.rankmath.com/ticket/rankmath-pro-subscription-7/?view=all
Please get back to us on that ticket so we can proceed further.
Thank you.