subscription not showing in my account

#299594
  • Resolved Storey

    2 years, 5 months ago

    Rank Math pro

    Hi. there seemed to be a problem with my payment for my renewal. I tried paying it 3 times.
    In the end it just cancelled and it said I should just buy a new one. So I did.

    Here is my payment reference code: RANKMATH211127-2324-47847

    Its showing as active in the billing portal.
    But its not showing up in My Account on the Rank Math site.

    Please can you help with this.
    Thanks.

    Storey

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    We can see that the PRO subscription is already applied to your account.

    Please follow this tutorial guide to install and activate Rank Math PRO plugin on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Please let us know how that goes.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘subscription not showing in my account’ is closed to new replies.