Subscription lost

#201071
  • Resolved Witness Europe

    3 years, 6 months ago

    Rank Math free

    Dear Rankmath team,

    somehow my account does not show me my active subscription anymore. I’m using the same E-Mail I purchased the License, was my account somehow deleted? Can you reactivate it? Happy to show you the invoice, if wanted.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve forwarded this issue to our accounts department for further investigation and
    we will get back to you shortly.

    Meanwhile, please also add the email you used to purchase and a screenshot link of your invoice in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    We would really appreciate your kind patience regarding this matter.

    Looking forward to helping you.

    Thank you.

    Witness Europe

    3 years, 6 months ago

    Rank Math free

    I’m sorry for the inconvenience! I discovered now, that I was registered through Google which uses the same E-Mail adress. So my problem is solved now. Thanks! 🙂

    Uzair

    3 years, 6 months ago

    Hello,

    We are glad it is all sorted now.

    If you need further help or with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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