It now looks like the subscription is active, however I still need one of the subscription payments cancelled and refunded. Thanks.
Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you’ve experienced. We understand the frustration this may have caused.
To address the issue with your subscription, we recommend checking your PayPal account to ensure that both transactions are reflected accurately. If you have two transactions for the same subscription, we advise contacting PayPal support to request a refund for the duplicate transaction.
Regarding the activation of your subscription, please provide us with the email address associated with your Rank Math account so that we can investigate this further and assist you in resolving the issue.
Additionally, if you have any further questions or need assistance, feel free to ask.
P.S. Thank you for sharing the video explanation. It will help us understand the issue better.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
