Hi there,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
We appreciate your cooperation and we hope to hear from you soon.
For my surprise I am not finidng this transaction. BUt it has been charged to my card. I received Paypal pin on k*******@g********. BUt there is no Payment receipt there in paypal.
What si problem, why you guys are not responding?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We do not see any payment from those last 4 digits or from the email ID you mentioned. You must have received a receipt from FastSpring which contains the invoice ID. Please forward the email or send us the invoice number so we can location your purchase.
We look forward to hearing back from you.
I have 2 emails on Paypal.
k*******@g********
k*****@w**********
Your Mashreq Cashback Card ending with 5886 was used for a purchase of AED 225.74 at PP*FASTSPRING RANKMATH 8773278914 US on 09-OCT-2023 03:52 PM.
Hello,
The payment did not go through because you are using an unsupported card. You will not see the payment reflected in your credit card statement.
ok I will check. So I should pay again? and if it is doubled charged, you will reverse the payment?
Also any discount option is available?
Hello,
Yes, you can purchase the plugin again, and if our records show that you were charged twice, we will refund the extra payment. Also, I’m afraid we do not have any discount offer running at this time.
Cheers!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
