Subscription Downgrade

#779157
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support.

    We’re sad to hear that you want to cancel your subscription, but we respect your decision. To cancel your subscription, you can follow the steps in this tutorial: https://rankmath.com/kb/cancel-subscription/

    If you have any trouble canceling your subscription, please let us know and we will help you out. We would also appreciate it if you could share your feedback on why you decided to cancel. Your feedback will help us improve our product and service.

    We hope you enjoyed using Rank Math and we wish you all the best. Please feel free to contact us anytime if you have any questions or need any assistance.

    Best,

    Dolapo James
    Rank Math free

    The link does not work as I am yet to receive an email even after 24 hours

    Hello,

    We can check that your subscription has been renewed for another year. Please confirm if you want us to refund the renewal.

    Looking forward to helping you.

    Dolapo James
    Rank Math free

    Yes, I would. After which I would like it downgraded to the free plan.

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Subscription Downgrade’ is closed to new replies.