Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We don’t see that order number in our system. Can you please forward us the FastSpring invoice that you got in your email so we can check the situation in detail?
Looking forward to helping you.
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Hello,
I have the invoice but I don’t see how to attach it here ?
Thank you for your assistance.
Kind regards,
Ruzanna
Hello,
You can add upload the invoice via Google Drive (please make sure the sharing setting is set to public) or WeTransfer.
Then add the link of the file in the sensitive data section found in the first post on this ticket.
We really look forward to helping you.
Hello,
Here is the link to the invoice : https://we.tl/t-PGyO58WAyX
Thank you for your help,
Kind regards,
Ruzanna
Hello,
The subscription that you shared is attached to the email we shared on the sensitive data section of this ticket.
Would you want us to merge the accounts for you? If so let us know the preferred email address.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
