Subscription cancellation

#776611
  • Resolved Nicola Ironside-Skene
    Rank Math free

    Hello, please can you cancel my account? I didn’t realise I still had an account open with you and don’t have the website but the money came out of my account in February. Please can you refund and cancel my account?

    Many thanks
    Nicola Ironside-Skene
    n**********@g********

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  • Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

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