Subscription

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention.

The account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Looking forward to helping you.

Hello,

We can see that the subscription is in the correct email account.
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To avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.

Hello,

We’re sorry to hear that you won’t be continuing with Rank Math for now.

Should your needs change in the future or if you have any questions or concerns, please don’t hesitate to reach out to us. We’re here to assist you.

Thank you for choosing Rank Math, and we wish you all the best with your new platform.