subsciption not recognised

#338090
  • Resolved Kevin Laitak

    2 years, 2 months ago

    Rank Math free

    hi
    I bought a subscription see below.
    Your site is not showing the sub or invoice. MY WordPress sites aren’t seeing my subscription.
    Please advise. thanks

    Hello Kevin Laitak,
    Thank you for your purchase. Below is your product delivery information.
    Manage Your Orders
    Your Order
    Business Subscription
    Subscription renews every 1 year. Next charge: 08/01/2023 (US$238.80).
    Full Terms and Subscription Management
    US$199.00 x 1
    Charges will appear on your bill as PP* FS rankmath
    Order Reference: RANKMATH220108-4521-34278
    View Invoice
    Tax: US$39.80
    Total: US$238.80
    You have received this email after an order made through FastSpring – an authorized reseller.

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    We checked and it seems like the subscription was purchased from the email ID in the sensitive data section of this ticket.

    Please login into your Rank Math Business account with that email address and follow this guide to get started with your subscription: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    As you also have a free Rank Math account with the email ID info@**********s-film.com, if you want to get the accounts merged, please let us know your preferred email ID.

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘subsciption not recognised’ is closed to new replies.