Hello, we apologize for the issue you are facing with the Strip Category Base not working on your product category page. The Strip Category Base option in Rank Math is designed to remove the category base from URLs, but it primarily affects post category archives and may not apply to product category pages directly.
To optimize your product category URLs, you can also consider enabling the Remove parent slugs option in Rank Math. This can help create cleaner URLs for your WooCommerce product categories. You can find this option by navigating to Rank Math SEO → General Settings → WooCommerce.
If you have already tried these methods and are still experiencing issues, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further with your specific situation.
OK, so Remove category base from woocommerce option solved this issue. However, on the WPML translated page this issue still persist. How can I fix this?
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
To attempt to resolve this issue, consider installing the WPML SEO extension:
https://wpml.org/compatibility/2021/04/wpml-seo-plugin-better-integration-with-seo-plugins/
This extension is designed to enhance compatibility and may assist in resolving the issue.
If installing the WPML SEO glue extension doesn’t resolve the issue do let us know.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Hello,
Unfortunately the issue is still there. As you can see, only on English site there is product-category in the slug.
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You had translated the product category base into English, and that’s why the Remove Category Base wasn’t working for it. We have removed the translation and now the English product category URLs don’t have the base.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I see, great! Could you please remove the domain from your answer?\
Thank you so much!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
