Hello,
Thank you for contacting us and we regret the inconvenience caused.
Please follow the below steps and see if that fixes the issue:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Clear your website and browser’s cache and check the sitemaps to see if the issue is fixed.
Let us know how that goes.
Thank you.
Didn’t help,I can take a screenshot,At first it’s fine, then it’s gone.
I have a business plan, I logged in from another account
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
google server console in the file 2 errors in the url of 3
It seems to have worked itself out, but now it’s showing the map all the time.
I did, it turns out the redirect was on 410
It didn’t help, I don’t know what to do.
Hello,
I checked your sitemap in my browser and it seems to be working just fine. No issues and no 404 page is showing from our end. Kindly check my video screencast in the Sensitive Data section for my observation about it.
Could you please try to clear your website cache including any server-level caching software (such as Cloudflare) and try submitting the sitemap to GSC again?
Let us know how that goes. Looking forward to helping you with this one.
nothing worked, I disabled the modules and found another plugin, works without problems
The map disappears from time to time, I do not know what the problem is.
Hello,
We would like to check your website settings but the credentials seem to be incorrect.
Please provide the correct login details.
Also, as you are using some other plugin to generate the sitemap, please disable it so we can investigate the issue.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
